TERMS AND CONDITIONS
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1.
a) Prices are exclusive of delivery (if less than £100.00 + VAT) charges and VAT
b) Free delivery on orders with a minimum value of £100.00 + VAT. Applies to UK mainland only &
excludes offshore
2. All goods remain the property of 4x4 until paid in full
3. 4x4 reserve the right to change prices and specifications on products without prior notification
4. Orders will not be despatched until payment has been receeived in full. Cheques may be cleared
before constituting payment unless otherwise agreed in writing before an order is placed - Account
customers only.
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DAMAGED GOODS
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5. If goods are damaged in transit this must be recorded in writing at the time of receipt. We cannot
accept responsibility for damaged goods if the carriers proof of delivery has been signed for as
received for in good condition. Please check carefully
6. If goods are found to be faulty or incomplete - this must be reported in writing within 7 days of reeipt
or collection of goods.
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RETURNS / CANCELLATIONS / REFUNDS
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7. Money back guarantee: For goods returned / cancelled within 7 working days of receipt or order. Subject to
notes 8/9/10/11. Excludes ‘special ordered’ goods (ie a colour matched product, painted to your
vehicles colour or where wheels and tyres are mounted in size/style/tread pattern etc. to suit your
vehicle). The purchaser is responsible for ensuring return of goods and resulting expenses.
8. All returns must be received in good condition at our distribution centre. Goods will not be accepted
if they are damaged, scratched or not returned in protective packaging.
9. Goods will not be accepted by 4x4 if they have been fitted or altered in any way.
10. All delivery costs and insurance for goods when sending returns back to our distribution centre must
be paid for by the customer unless making a prior agreement in writing with 4x4.
11. Returns must be adequatley wrapped and at least as well protected as it was sent by us originally.
Items inadequatley protected/wrapped will not be accepted for return, or a charge may be made
to rectify.
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REFUNDS
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12. Goods returned to our distribution centre for credit that have been ordered correctly or incorrectly
by a customer will be liable to 15% restocking charge for returns after 7 days. (7 day grace period
applies to mail order only ie: non face to face transactions). Refunds will be less the original carriage charge incurred by 4x4. i.e.
£10.46 per boxed item, £15.00 per bed liner, £16.00 per set of wheels and tyres, £25 per Tonneau
cover, and £85 per Truck Tops.
13. Refunds are payable in cash, cheque or credit card at the discretion of 4x4.
14. Deposits will be held on behalf of customers for special orders and these are non-refundable in the
case of cancellations of the order. The value of the deposit will be fixed at the time of order.
(ie painted products)
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WARRANTY CONDITIONS
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15. If parts are found to be defective due to excessive use or normal wear and tear within the warranty
period we will repair or replace the parts at our discretion.
16. It is the customers responsibility to remove and replace faulty parts from a vehicle and return them
to our Distribution Centre.
17. 4x4 cannot be held responsible for accidents or damage resulting where a customer has fitted
wheels or other products supplied by us. This includes the cross threading of wheel studs.
18. Any manufacturer’s warranty issued in the USA or other countries other than the UK for products
sold by 4x4 are null and void.
19. Due to the nature of the British climate we cannot be held responsible for any rusting and
chorosion of chrome plated products or polished alloy finishes. The customer will be held
responsible for cleaning and maintaining the surface of these products.
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WHEELS
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20. 4x4 Wheels are warranted for a period of one year against defective materials and workmanship.
This warranty does not cover the following: Damaged Alloy, Chrome or Laquered surfaces due to:
a) Normal On Road or Off Road wear and tear, including stone chips etc.
b) Salted roads in winter causing Salt corrosion
c) Use of abrasive or chemical cleaners.
21. Wheels should be cleaned using a mild soap and water solution. Chemical or abrasive cleaners
and detergents should not be used on 4x4 wheels.
22. Chrome centre caps are not covered under warranty as expressed in section 19. Polished alloy
wheel finishes are not covered under warranty as expressed in section 19.
23. When fitting wheels or tyres it is your responsibility to check that the wheels rotate freely by hand
and do not catch the bodywork, brakes and chassis etc. before driving. Failure to follow this
procedure could be dangerous and cause injury or death. Be safe and check that the wheels are
mounted correctly on vehicle. Nuts should be re-torqued after 25 milesand before 50 miles. Check
periodically with tyre pressures.
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AIRBAGS
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24. Before fitting nudge bars to vehicles please check that they will not affect operation of airbags with
vehicle dealer
25. E.&.O.E
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CONFIDENTIALITY
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26. 4x4 will not pass on, give, or publish any customer details of any nature which are held by us,
unless legally obliged to do so.
27. Electrical/Electronic Works. Use a qualified auto electrician. 4x4 do not carry out any electrical
works.
28. Free Delivery on orders with a minimum value of £100.00 + VAT applies to UK mainland only & excludes offshore.
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